Privacy Policy & Data Protection
Owgels Inc. is committed to safeguarding the privacy and personal data of our global medical device partners, distributors, DME providers, healthcare professionals, and website visitors.
Scope & Medical Intent
Owgels Inc. ("Owgels", "we", "us", or "our") is an international medical technology manufacturer specializing in oxygen concentrators and respiratory therapy solutions with production facilities in Guangzhou and Changsha, China.
This Privacy Policy explains how we collect, process, store, and protect information when you visit our website, interact with our B2B commercial portal, request technical documentation, submit requests for proposals (RFP), or engage with our customer support teams.
Information We Collect
We collect data to provide reliable medical manufacturing partnerships, maintain technical compliance, and fulfill B2B orders.
Directly Provided Information
- Full Name & Corporate Title
- Company Name & Facility Address
- Business Email & Phone Number
- Target Market & Distribution Scope
- Device Serial Numbers (Support requests)
Automatically Collected Data
- IP address & approximate geolocation
- Browser type & operating system
- Referring URL & browsing sequence
- Device resolution & interface language
- Interaction timestamps and click streams
Contact Forms & Inquiries
When you interact with inquiry features on our website--such as the "Request Demo", "Become a Distributor", "OEM/ODM Consultation", or "Technical Support" forms:
| Form / Feature | Data Collected | Processing Purpose |
|---|---|---|
| Distributor Application | Name, Corporate Email, Regional Coverage, Annual Volume | Evaluate distribution capability, territory exclusivity verification |
| OEM/ODM Engineering Inquiry | Technical requirements, BOM specifications, NDA consent | Engineering feasibility analysis, factory scheduling |
| Device Technical Support | Unit Serial #, Model (5L/10L/POC), Error Codes | Quality trace, warranty claim processing, regulatory reporting |
Purpose & Legal Basis for Processing
Under European GDPR and global data protection frameworks, we process your information under the following lawful bases:
-
✓Contractual Performance: Processing required to establish supply contracts, prepare commercial quotes, manage lead times, and deliver medical hardware.
-
✓Regulatory Compliance: Fulfilling medical device traceability rules, post-market surveillance obligations, FDA CDRH guidelines, and CE MDR post-sale auditing.
-
✓Legitimate Business Interests: Optimizing website security, preventing fraudulent B2B inquiries, improving respiratory equipment durability, and analyzing aggregate industry demand.
Cookies & Tracking Technologies
We use cookies and similar browser storage technologies to maintain site stability, evaluate page performance, and remember language preferences.
Essential Cookies (Strictly Necessary)
Required for the website to function properly, including CSRF security token verification, load balancing, and session management. Cannot be disabled.
Analytical & Performance Cookies
Help us understand aggregate traffic counts, regional visitor density (e.g., North America vs Europe), and popular oxygen therapy device documentation downloads.
Functional & Preference Cookies
Remember language choices and catalog preferences during your visit to streamline your navigation across product technical sheets.
Third-Party Services & Disclosures
Owgels Inc. does not sell, rent, or trade your personal or business data to commercial third parties for ad brokerage. We share information only under strict confidentiality terms with the following service providers:
- Cloud Infrastructure: High-security ISO/IEC 27001 certified server providers for website hosting and encrypted backup storage.
- CRM & B2B Communication: Encrypted enterprise customer relationship management platforms used to track distributor tickets and supply schedules.
- Logistics & Freight Forwarding: International shipping and customs brokerage partners for freight quote generation and sample dispatch.
- Legal & Regulatory Authorities: Only when strictly mandated by medical device vigilance laws, court orders, or competent government regulators.
International Data Transfers
As an international medical equipment manufacturer with operations in Guangzhou, Changsha, and global distribution nodes, data you provide may be accessed across international borders by our authorized personnel.
We execute Standard Contractual Clauses (SCCs), robust Data Transfer Agreements, and enforce stringent organizational safeguards to ensure your data receives an equivalent standard of protection regardless of location.
Data Security & Retention
We employ multi-layer enterprise security safeguards to prevent unauthorized access, disclosure, or alteration of personal and business information:
We retain B2B contract data and correspondence for the duration of the commercial relationship plus applicable medical regulatory statutory retention periods (typically 5 to 10 years for medical hardware manufacturing traceability).
Your Legal Privacy Rights
Depending on your jurisdiction (such as the European Union, UK, or California), you may exercise the following rights regarding your personal information:
To exercise any of these rights, please email us at privacy@owgels.com. We respond to verified requests within 30 days without charge.
Regulatory Contact & Updates
We periodically review this policy to reflect ongoing product innovations, medical certifications, and international data laws. When significant amendments are published, we will update the "Effective Date" at the top of this page.
Corporate Compliance Office
Entity: Owgels Inc. Legal & Regulatory Division
Facilities: Owgels Medical Technology Park, Guangzhou & Changsha Facilities, China
Data Protection Officer: privacy@owgels.com
General Regulatory Affairs: compliance@owgels.com